Campus Store Services Assistant

About the Role

Working within the Cougars Campus Store, this is a flexible position whose work schedule is variable and may include an irregular schedule of not less than three (3) hours per shift and up to thirty-five (35) hours per week.

The Campus Store Services Assistant provides front-line customer service and operational support across multiple Commercial Operations service areas, including the Campus Store, Campus Card Office, online order fulfillment, and other customer-facing services. The position supports daily operations by assisting customers, processing transactions, preparing orders, issuing campus cards, and completing administrative tasks while maintaining a high standard of customer service. The role is designed to provide operational flexibility and business continuity through cross-training across multiple service areas. 

Responsibilities

Customer Service (35%) 

• Provide professional, friendly customer service in person, by phone, and by email; 
• Respond to customer inquiries or direct them to the appropriate staff member; 
• Resolve routine customer concerns;
• Maintain confidentiality of customer information; and 
• Support service counters during peak periods. 

Campus Store Operations (30%)

• Process sales through the point-of-sale system; 
• Receive and stock merchandise; 
• Pick, pack, and prepare online orders; 
• Assist with shipping and customer pickups; 
• Maintain store presentation; 
• Assist with inventory counts; and 
• Restock sales floor merchandise. 

ONECard Services (20%) 

• Capture and/or approve photographs;
• Verify identification; 
• Produce and issue campus cards; 
• Replace lost or damaged cards; 
• Assist with basic account inquiries; 
• Maintain card supplies and equipment; and 
• Escalate complex technical issues. 

Administrative & Operational Support (10%) 

• Support UPass distribution activities; 
• File records and maintain documentation;
• Prepare reports or logs as assigned; 
• Process locker rentals; and 
• Maintain work areas. 

Other Duties (5%) 

• Participate in cross-training. 
• Support special events. 
• Assist other Commercial Operations departments during peak periods. 
• Perform other related duties as assigned. 

Qualifications

• High School Diploma or equivalent

Salary: $15.45 - $19.44 per hour

Closing date: Open until the required number of suitable candidates are found

A resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name]_[Requisition Number]_[Document Title].pdf (ex. Smith_1234_CV.pdf).